Refund & Cancellation Policy

Refund Policy

Thank you for choosing our Rent-to-Own Gaming PC program. Please read this policy carefully before placing your order.

All Payments Are Non-Refundable

All payments made toward your Rent-to-Own agreement, including but not limited to the initial payment, recurring rental payments, processing fees, shipping charges, and any optional add-ons, are non-refundable except where required by applicable law.

Because our service reserves and provides hardware specifically for your agreement, payments compensate for the rental period during which the equipment was made available to you.

Cancel Anytime

You may cancel your Rent-to-Own agreement at any time without any long-term commitment.

If you choose to cancel:

• Future scheduled payments will stop once your cancellation is processed.
• You must return the gaming PC and any included accessories in accordance with our Return Policy.
• Previous payments made before cancellation are not refunded.

Returns

If you cancel before ownership is transferred, the gaming PC remains our property and must be returned in good working condition, allowing for normal wear and tear.

Customers are responsible for safely packaging the equipment for return. If the equipment is returned with excessive damage, missing components, or signs of misuse beyond normal wear, additional charges may apply as permitted under your Rent-to-Own agreement.

Defective or Damaged Equipment

If your gaming PC arrives damaged or experiences a hardware defect that is not caused by accidental damage, misuse, unauthorized modifications, or neglect, please contact us promptly.

We may, at our discretion:

• Repair the equipment.
• Replace the equipment with an equivalent model.
• Provide another appropriate resolution.

This policy does not provide a cash refund for defects unless required by applicable law.

Shipping Fees

Shipping and handling charges, if applicable, are non-refundable once the order has been shipped.

Fraud Prevention

We reserve the right to refuse refunds, cancellations, or returns involving suspected fraud, abuse of our policies, chargeback fraud, or violations of our Terms of Service.

Chargebacks

By entering into a Rent-to-Own agreement, you acknowledge that recurring payments are authorized according to the payment schedule you accepted.

If you have a billing concern, you agree to contact us first to allow us the opportunity to resolve the issue before filing a chargeback with your financial institution.

Unauthorized or fraudulent chargebacks may result in account suspension, collection efforts where permitted by law, and other remedies available under the agreement.

Contact Us

For questions regarding cancellations, returns, or your Rent-to-Own agreement, please contact our customer support team before initiating a dispute with your payment provider.